IT Engineer I (2)

What you can expect from us: 

• Opportunity to be an integral part of a TSP organization and engineering team that is on the forefront of technical innovation known for extraordinary results 

• A fast-paced environment where each day brings different challenges/opportunities and exposure to the latest business technologies 

• Educational assistance program available to help you pursue opportunities that advance your professional career 

• Fun company-paid events 

• An Employee Recognition & Rewards program 

• A flexible schedule with hybrid options to work remotely 2-3 days per week 

• A vastly distributed on-call rotation to allow for work-life integration 

• Full-time position with a competitive salary range, comprehensive benefits that include paid time off, medical, dental, vision, life, disability, public transit, and 401K with generous matching 

What we will expect from you: 

• Consistent demonstration of Go West Core Values: Caring, Constant Improvement, Critical Thinking, Execution, and Willingness 

• Participation and engagement in weekly meetings to discuss issues, review key performance indicators, and drive progress on quarterly objectives 

• Previous technical experience with systems/network administration, infrastructure design or consultation, and end-user troubleshooting with an understanding of the pace and demands associated with the industry 

• Professional, solution-minded, and friendly demeanor with a strength in building strong business relationships internally and externally through excellent listening, written, and verbal communication skills 

• Detail-focused personality with a penchant for organization, documentation, and appreciation of processes 

• Deeply caring about delivering the best possible services, a commitment to extraordinary effort, yet appreciating flexibility and the support of a team that freely shares knowledge and professional opinions 

• Ability to learn quickly, with a love of taking on new challenges 

• Ability to prioritize, pivot, and systematically address the needs of Go West’s clients 

What you will be doing: 

• Daily interaction with multiple clients to troubleshoot, plan, and implement IT solutions onsite at their office and/or remotely from our Greenwood Village office 

• Escalation triage and ticket management with Service Desk and other Engineering teams for optimal SLA delivery 

• Systems, network, and cloud platform design collaboration and implementation 

• Hardware configuration, optimization, maintenance, and support 

• Network systems implementation, optimization, maintenance, and support 

• Windows Server deployment and management 

• Active Directory/Azure AD/MDM design collaboration and policy management 

• Backup and BCDR strategy collaboration, implementation, and execution 

• Business/user technology and application troubleshooting 

• Internet service, email, and hosting setup or troubleshooting 

• Thorough documentation of customer environments, processes, and credentials 

• Regular security and health audits of customer business technology 

• Submission of timely, thorough, and accurate billable labor entries for invoicing 

• Opportunities to be involved with and support ongoing customer projects 

• Other duties as assigned by the Managing Engineer  

Qualifications we require from you: 

• Minimum 3 years’ experience in previous IT role (i.e., Helpdesk/Desktop Technician or Engineer)  

• CompTIA Network+ or CompTIA Security+ certification, or equivalent certifications 

• Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), or equivalent certifications preferred 

• Authorization to work in the United States 

Preferred skills from you: 

• Proficiency in the following: 

• Windows Server (On-premise, cloud, and virtual) 

• Active Directory, Azure AD, Group Policy, or Intune/MDM Management 

• Microsoft 365, SharePoint, Exchange, Azure Resources, WVD, and Teams 

• Network Switches, Routing, and Policy Management (i.e., Fortiswitch, Cisco, HP, etc.) 

• Firewalls (i.e., FortiGate, Cisco, SonicWall, or Palo Alto) 

• Security (i.e., Microsoft Security and Compliance Center) 

• Consulting/Customer Communication  

• System Administration 

• Encouraged, but not required:  

• Experience with Linux, Mac, SQL administration, or telephony 

• Other industry certifications (i.e. AZ-104, ITIL, etc.)