Systems & Network Engineer and Team Manager

Job description

Go West IT is seeking a talented and solution-focused Engineer & Team Manager to facilitate the success of their team members, ensure that our customers continue to receive the highest quality of service possible as the company expands, and to serve as a senior Engineer for key customers and projects.
 
The Engineer & Team Manager will manage and grow a team of 4-5 Systems & Network Engineers and Desktop Support Specialists, ensure that their clients are completely satisfied with the services provided, as well as consult, architect, and implement technical solutions on challenging projects. The goal is to drive service success that guarantees customer satisfaction, maximizes both client and employee retention, and increases profitability.

Go West IT is a fast-growing IT services firm that provides comprehensive support solutions to businesses with 10 – 200 users throughout the Colorado Front Range. We do this by listening to our clients, helping them to define their IT needs, then designing and implementing solutions to meet their objectives. For the majority of our customers, we are the IT department and handle everything from ordering PCs to building and maintaining computer networks and provisioning sophisticated cloud services.

What you can expect from us:

  • Opportunity to develop and hone your leadership skills
  • Support and mentorship from the Technical Services Manager (TSM)
  • A team of engaged Engineers who absolutely love what they do
  • The ability to partner with the other team leads and TSM in collaboration on the continuous fine-tuning of this new position that is critical to Go West IT’s continued growth and success
  • A fast-paced role that brings different challenges and opportunities on an ongoing basis
  • Ability to lead the professional development of your team members, with resources to learn, improve, and grow
  • Competitive pay with comprehensive benefits that include paid time off, medical, dental, life, disability and 401K with generous matching

 
What we’ll expect from you:

  • Ability to develop an effective balance between customer and team lead responsibilities, prioritizing and addressing the needs of both Go West and its customers
  • Commitment to proactive communication and management of expectations
  • Outstanding leadership and EQ, with the ability to make quick yet informed decisions with great judgment
  • Extremely strong technical skills, as demonstrated by client solutions implemented for customers as an Engineer, and development of your skillset through research, learning, and certifications
  • Professional, solution-minded, and friendly demeanor with a strength in building strong business relationships internally and externally
  • Excellent written and verbal communication skills
  • Detail-focused personality with a penchant for organization, documentation, and process
  • Facilitate collaboration both between your team members and the other Leads


What you will be doing:

  • Serve as the first escalation point for your team members
  • Serve as lead Engineer for key customers and projects
  • Set prioritization and assist with management of customer expectations
  • Facilitate development of team member skills through training, mentoring, and shadowing Develop an effective ticket review and feedback process with team members to ensure timely entry and billing accuracy
  • Set realistic performance expectations of team members
  • Provide a high level of operational and managerial support
  • Communicate technical fixes or new technical publications to team
  • Balance project and service request workload for team members
  • Serve as a backup for other Systems Engineer & Team Leads
  • Design strategies and ensure that all clients' needs have been tackled successfully
  • Other duties as assigned by the Technical Services Manager

Requirements

  • 2 or 4-year degree or equivalent experience in information systems or similar field, and/or applicable industry certifications
  • Minimum of 5 years in a Network Engineer or Systems Engineer IT role
  • Minimum of 3 years in a managerial, supervisor, or leadership role
  • Authorization to work in the US
  • Experience with SQL administration, telephony, Linux, SharePoint, or Azure a plus (but not required)


Go West IT is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.